IT Executive / Senior

1. Provide Level 1–2 end-user and application support across HORIBA Southeast Asia; own incidents and service requests through resolution with clear communication and escalation.

2. Administer on-premises and cloud infrastructure: physical/virtual servers, storage, Microsoft 365, Entra ID/Active Directory, DNS, DHCP, NPS, file/print services and system monitoring.

3. Maintain network and security services including LAN/WAN, switches, firewalls, Wi-Fi, VPN, internet links, access controls, endpoint protection, patching and vulnerability remediation.

4. Ensure availability and recovery through backup administration, restore testing, capacity/performance monitoring, preventive maintenance, incident response and disaster-recovery support.

5. Manage IT assets and services covering procurement, configuration, inventory, licenses, warranties, contracts, vendors, ISPs and lifecycle replacement planning.

6. Partner with business teams to map processes, gather requirements and identify digitalization, reporting and automation opportunities with measurable benefits.

7. Design, build, test and support workflows, apps, integrations, dashboards and reports using Power Automate, Power Apps, Power BI, Excel, SQL, scripts or approved RPA tools.

8. Deliver local, regional and global IT projects covering scope, schedule, risk, security review, UAT, documentation, training, handover and stakeholder/vendor coordination.

9. Maintain infrastructure diagrams, configurations, SOPs, knowledge articles and service/KPI reports; coach the IT Executive and promote self-service and continuous improvement.

10. Support audits, policy compliance and ISO-based management standards; maintain relevant technical knowledge; and perform other assignments from the Regional IT Manager and management.

Qualification:

1. Minimum Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related discipline.

2. Relevant professional certifications are strongly preferred, such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Power Platform Fundamentals or related Microsoft credentials; Cisco certifications such as CCNP; VMware Certified Professional (VCP); ITIL Foundation; CompTIA Network+, Security+ or Server+; CISSP or CISM; Certified PDPA credentials; and recognized cybersecurity, firewall, cloud, backup or infrastructure certifications such as Fortinet, Palo Alto Networks, AWS or equivalent.

3. 3-5 years of progressive, hands-on experience in IT infrastructure, systems administration, cybersecurity and end-user support, or IT service ownership role.

4. Must have substantial responsibility for servers, storage, networks, security, backup, Microsoft 365 and cloud services. Demonstrated experience leading IT operations, developing team members, managing vendors and budgets, delivering regional IT projects, and driving business digitalization, workflow automation or management reporting.

5. Experience in a multinational, manufacturing or regional support environment is strongly preferred.

6. Good command of spoken and written Thai and English for local and regional coordination.