IT Executive
Summary
Internal IT support role at a Singapore construction firm. Day to day: helpdesk and end-user support, maintaining servers, laptops, cyber-security and backup systems, monitoring network and infrastructure health, managing vendors, and supporting ICT projects. Requires an IT/CS diploma or degree and two years of IT end-user support experience.
Responsibilities:
Reports to the ICT Manager. Part of a team to provide operational and functional support to the organization IT System, such as Helpdesk, Project Site Setup and Support, Infrastructure monitoring and Inventory Management. This includes the following:
Maintain all essential ICT operations in the organisation, including operations systems, cyber security tools, applications systems, servers, laptops, desktops, software, hardware and infrastructure systems
Maintaining current ICT standards, policies, guidelines and procedures
Support all business-critical ICT Systems and ensuring smooth operations for users.
Ensure that a reliable and automated backup system is in order
Taking ownership of the configuration of information security technology, and working with operational support team to ensure their on-going maintenance and supportability
Consistently monitor and review Systems and Network Operational processes, performance and ensure healthy infrastructure for the organisation. This includes looking at firewall protection, cyber-protection systems, private storage protection and hardware operating software upgrades/updates.
Be part of a team to new ICT initiatives and Applications, and to keep abreast with latest trends and technologies in the industry; to conduct R&D where required upon.
Manage Suppliers and Vendors relationship and services, and to co-ordinate / liaise with them on the acquisition, upgrade or repair of relevant technologies and resources
To support reporting manager with Statistics, Data and Information on System Performance, and to participate in analytics for System Enhancement.
Requirements:
Degree / Diploma in Information Technology, Computer Science or equivalent.
Candidates with significant experience in similar job experience are welcome to apply.
Two years of experience in IT end-user support is required. Candidates with no experience are welcome to apply for junior or trainee positions.
Project management experience with IT-related professional certification is preferred but not essential.