IT Executive
About the role
Swiss-Garden International Hotels, Resorts & Inns is seeking an IT Executive to join our dynamic Information & Communication Technology team. This is a full-time position based in our Genting Highlands location in Pahang, where you will play a crucial role in supporting and maintaining our IT infrastructure to ensure seamless operations across our hospitality properties. As an IT Executive, you will be at the forefront of delivering technical support and solutions that directly contribute to the efficiency and guest experience of our renowned hotel and resort operations. This role offers the opportunity to work within a progressive hospitality group and make a tangible impact on our technology infrastructure.
Key responsibilities
Provide first-line and second-line technical support to end-users, resolving hardware, software and network-related issues in a timely manner
Monitor and maintain IT systems, servers and network infrastructure to ensure optimal performance and minimal downtime
Install, configure and troubleshoot IT equipment including computers, printers, VoIP systems and other peripherals
Manage IT asset inventory and maintain accurate records of all hardware and software across the organisation
Provide IT support to hotel operations, front office systems and guest-facing technology platforms
Assist with the implementation and maintenance of security protocols and data protection measures
Document technical issues, resolutions and create knowledge base articles for future reference
Collaborate with senior IT staff to identify and implement system improvements and upgrades
Support the installation and configuration of new applications and systems as required
What we're looking for
Diploma or Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent practical experience
2-4 years of hands-on experience in IT support, help desk or systems administration roles
Strong knowledge of Windows and/or Linux operating systems
Experience with network troubleshooting, including TCP/IP, DNS, DHCP and firewall configuration
Proficiency with hardware diagnostics and repair, including desktops, laptops and servers
Familiarity with ticketing systems and IT service management tools
Understanding of cybersecurity best practices and data protection principles
Excellent problem-solving skills and attention to detail
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work effectively in a team environment and manage multiple priorities
Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable
Experience in the hospitality industry is advantageous but not essential
Hotel background experience is an added advantage
What we offer
Swiss-Garden International Hotels, Resorts & Inns is committed to providing a rewarding workplace where employees can grow and thrive. We offer competitive remuneration packages, opportunities for professional development and skills enhancement through training programmes. As part of the OSK Group, we provide access to a supportive corporate environment with clear career progression pathways. Our employees benefit from flexible work arrangements where appropriate, health and wellness initiatives, and a collaborative culture that values innovation and excellence. We also offer staff benefits including accommodation discounts at our properties, meal allowances and recreational facilities access. We believe in fostering a work environment that promotes work-life balance and recognises the contributions of our team members.
About us
Swiss-Garden International Hotels, Resorts & Inns is a distinguished member of the OSK Group, a leading hospitality brand with a strong presence across Malaysia and the region. With a reputation for delivering exceptional guest experiences and maintaining world-class facilities, our portfolio includes luxury hotels, resorts and inns in premier destinations such as Genting Highlands. Our properties are renowned for their impeccable service standards, elegant architecture and commitment to guest satisfaction. As a growing organisation, we are dedicated to leveraging technology and innovation to enhance our operations and guest experiences. We pride ourselves on our team-oriented culture, where every employee plays a vital role in our success and is encouraged to contribute ideas and drive continuous improvement.
Apply now
If you are an enthusiastic IT professional ready to make an impact in the hospitality technology landscape, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any certifications to our recruitment team. Join Swiss-Garden International Hotels, Resorts & Inns and grow your career with a dynamic and forward-thinking hospitality group.