IT Executive, System Support
Salary: RM 3,000 – RM 4,000 per month
About the role
We are looking for an IT Executive, System Support to support and maintain the company's business systems, ERP applications, user access management, and day-to-day IT operations. The role focuses on ensuring system availability, supporting users, troubleshooting application issues, and assisting in system improvements and implementations.
Key responsibilities
Provide first-level support for ERP and business applications.
Troubleshoot and resolve system-related issues reported by users.
Monitor system performance and escalate unresolved issues to vendors or senior IT personnel.
Create, modify, and maintain user accounts, access rights, and system permissions.
Support system enhancements, testing activities, and new module implementations.
Assist in User Acceptance Testing (UAT) and prepare test documentation.
Coordinate with vendors for application support, issue resolution, and system upgrades.
Prepare and maintain system documentation, user manuals, and standard operating procedures (SOPs).
Support employee onboarding and offboarding activities related to system access.
Install, configure, and maintain end-user devices and business applications.
Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.
Minimum 2-3 years of experience in System Support, ERP Support, Application Support, or IT Support.
Experience supporting ERP systems such as Microsoft Dynamics 365, SAP Business One, AutoCount, or similar systems is an advantage.
Knowledge of ERP and business application support.
Experience with user account and access management.
Familiarity with Microsoft 365 and Windows environments.
Strong analytical and problem-solving skills.
Good communication and user support skills.
Able to work independently and manage multiple tasks.
Detail-oriented with good documentation skills.