IT Executive (Urgent Hiring)
Summary
First- and second-level IT support role in Kuala Lumpur: troubleshooting Windows desktops, laptops, and peripherals, managing Active Directory and Microsoft 365 accounts, handling basic network and printer/AV issues, and keeping IT asset records — on rotating shifts including nights, weekends, and holidays.
Salary: RM 3,500 – RM 5,000 per month
Job Description
Provide first- and second-level technical support covering desktop hardware, laptops, monitors, peripherals, and software applications.
Quickly diagnose and resolve technical issues to minimise user downtime and ensure compliance with established support service level agreements (SLAs).
Install, configure, upgrade, and maintain Windows operating systems, enterprise productivity software, and standard endpoint security agents.
Manage user accounts in Active Directory (AD) and Microsoft 365, including user onboarding/offboarding, domain joining, and folder permissions.
Enforce IT compliance and ensure all endpoint devices comply with internal data security policies and best practices.
Perform basic network troubleshooting, including cabling, IP address assignment, Wi-Fi connectivity, and DNS-related issues. Escalate complex issues to Senior Engineers when required.
Handle the installation and maintenance of printers, meeting room AV/conferencing systems, and network peripherals.
Maintain accurate records of IT hardware assets, software licenses, equipment transfers, and technical support documentation.
Job Requirements
Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
2 to 3 years of hands-on working experience in IT desktop support, helpdesk, or system maintenance.
Solid technical understanding of PC hardware, Windows operating systems, and basic networking concepts, including TCP/IP, DHCP, and DNS.
Hands-on experience in Active Directory (AD) user administration.
Excellent troubleshooting, communication, and interpersonal customer service skills.
Proficient in English, Mandarin, and Bahasa Malaysia, with the ability to support diverse local employees and communicate effectively with local Mandarin-speaking support teams.
Willing to work rotating shifts, including nights, weekends, and public holidays as required.
Holder of CompTIA A+, Network+, or Microsoft Fundamentals/Associate certifications.
Prior experience working in IT Shared Services, manufacturing, or multilingual helpdesk environments.