IT Executive
Summary
In-house IT Executive providing day-to-day IT operational support: maintaining servers, networks, hardware and software, managing user accounts, supporting end users, and helping with system enhancement projects, vendor coordination, backups and documentation. Core stack is Windows/server environments plus LAN/WAN/Wi-Fi networking.
Job description:
Responsible for providing day-to-day IT operational support, maintaining IT infrastructure, and supporting system enhancements to ensure smooth business operations. This role covers end-user support as part of broader system and infrastructure responsibilities and works closely with internal stakeholders, vendors, and the IT leadership team.
Key Responsibilities
Manage and maintain company IT infrastructure, including servers, networks, hardware, and software systems.
Provide day-to-day technical support to end users for hardware, software, system, and network-related issues.
Perform user account management, system access setup, password resets, and software installations.
Provide end-user support as part of broader IT infrastructure and system responsibilities; this is not a dedicated or ticket-only helpdesk role.
Support and participate in IT enhancement and system improvement projects, including vendor coordination, UAT, system rollout, and ongoing system maintenance.
Monitor system performance, data security, system integrity, and backup compliance.
Liaise with external vendors, service providers, and internal stakeholders to ensure smooth IT operations and service continuity.
Assist the Head of Department in developing IT SOPs, user guides, and conducting basic IT training for staff.
Maintain proper documentation for systems, configurations, and IT processes.
Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
Minimum 2–4 years of hands-on IT support, infrastructure, or system administration experience.
Basic to intermediate knowledge of:
Windows / server environments
Network fundamentals (LAN, WAN, Wi-Fi)
Hardware, software, and user support
Experience supporting end users in a corporate or operational environment.
Exposure to IT projects, system rollouts, or vendor coordination is an added advantage.
Good problem-solving skills with the ability to work independently on routine issues.
Able to communicate clearly with users, vendors, and internal stakeholders.
Willing to support a hands-on, fast-paced environment.