IT Field Engineer

Field Engineer / 2nd Line Support Engineer

Buckinghamshire (Aylesbury Area)
Hybrid & Field-Based
£45,000 - £50,000, depending on experience.

Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.

This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.

Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

Key responsibilities:

• Providing 2nd Line technical support via the service desk
• Troubleshooting hardware, software and end-user issues
• Building, configuring and deploying laptops and desktops
• Diagnosing and resolving device failures and hardware faults
• Carrying out on-site support visits and technical call-outs
• Supporting Microsoft 365 environments and core infrastructure technologies
• Delivering a high level of customer service to both technical and non-technical users
• Assisting with proactive maintenance and customer IT improvements
• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Experience required:

• Previous experience within a Managed Services Provider (MSP) environment
• Strong 2nd Line Support experience
• Experience troubleshooting Windows desktop and laptop issues
• Knowledge of Microsoft 365 and Active Directory
• Experience with Azure and cloud technologies
• Experience setting up, rebuilding and supporting end-user devices
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP
• Excellent customer-facing and communication skills
• Ability to work independently and manage field-based responsibilities
• Previous experience delivering on-site support across multiple customer environment
• Full UK driving licence and willingness to travel to customer sites

Buckinghamshire (Aylesbury Area)
Hybrid & Field-Based
£45,000 - £50,000, depending on experience
Must have UK Driving licence.