IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: - Utilizes an advanced understanding of The Queen's Health Systems' (QHS) technology, applications, products and services to provide Level 3 technical support to clients via email, phone or in person. - Diagnoses desktop computers, tablets, smart phones, network systems and software applications accurately and quickly in the presence of end users. - Leads the facilitation/coordination of decision making and issue resolution with IT resources and…