IT FIELD SERVICE TECHNICIAN

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification

Our Company will contact you via telephone, email or through our web system called BAM. You will be advised the date and time service is needed, the type of equipment and the location of the repair.

You may accept or decline the work depending upon your availability or comfort level with the equipment needing repair.

You may sign up to work on whatever equipment types you are proficient: desktops, laptops, printers, servers, etc.

Our rate is $45 flat for most service calls. The flat rate is negotiable based on scope of work and distances travelled. The service events where you will perform work will be on site at commercial locations such as offices and retail, with some residential customers as well.

The work is primarily basic installation and hardware repairs for common major brand equipment.

We provide the parts to the location and they are on-site prior to your arrival. Technicians are required to return the broken or unused parts using a pre-paid shipping label included. No out of pocket expense to you.

Work volume depends upon the location of the tech, mileage he/she is willing to travel and work volume he/she is willing to accept and perform. We have a large volume of work available nation-wide.

We have website portal for technicians called TECHWA. You will find it very easy to use and it provides a tab where technician can view available work, where work orders may be accepted or declined, where the customer signed Receipt For Service may be imported upon service completion in order to begin the payment process. It is basically a self service portal for technicians who receive login information in the welcome email sent out after a technician registers as a service technician.

Thanks and have a great day!