IT Field Support Level I

We are seeking a Voice IT Field Support Specialist – Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared government environment. This role involves performing site surveys, installing and configuring hardware, maintaining communications infrastructure, and training site personnel. The position requires hands-on technical skills, strong problem-solving abilities, and strict adherence to DoD and security protocols.

Key Responsibilities

• Conduct site surveys to assess and document existing configurations and user requirements.
• Analyze requirements and prepare hardware acquisition specifications.
• Develop and manage hardware installation schedules.
• Prepare site installation documentation and configuration change drawings.
• Configure computers, communications devices, and peripheral equipment.
• Install, configure, and test computer workstations, printers, peripherals, and teleconferencing equipment (including associated cabling).
• Maintain fiber optic, Ethernet cabling, and telephone systems (government or vendor-provided).
• Troubleshoot and repair hardware, communications devices, and peripheral systems.
• Provide end-user training on proper hardware usage.
• Support Active Directory security and policies as directed.
• Document all service activities in accordance with organizational and security requirements.

• Active Top Secret clearance with Polygraph (must be current).
• U.S. Citizenship required; must provide a valid U.S. Passport Book or Passport Card.
• High School diploma or GED and 0–2 years of relevant IT/communications support experience and DoD 8570 IAT Level I certification (Security+ preferred).
• An AA or BS in a technical field may be substituted for experience requirements.
• Skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficient in Windows OS installation, software/application setup, antivirus, and patching.
• Ability to read and interpret technical manuals and schematics.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Ability to work independently with minimal supervision and manage multiple priorities.
• Experience providing remote end-user support.
• Excellent communication skills and a customer service mindset.

Preferred Qualifications

• CompTIA Security+ or higher-level DoD 8570 certification.
• Previous experience in a DoD or other government environment.
• Familiarity with DISA STIGs and secure communications systems.