IT Field Technician I
Summary
Entry/mid-level field IT technician for an eye-care company: travels to clinic sites to troubleshoot and resolve hardware/software issues, deploys and images PCs and printers, supports end-user apps like Microsoft Office, Google Workspace, and point-of-sale, and logs work in a Help Desk system.
SUMMARY:
IT Field Technician is responsible for day-to-day tasks, functioning primarily as entry/mid-level IT technical resource supporting users in remote work, office, and healthcare settings. Individuals will interact with field offices and vendors, facilitating support, optimization, and enhancements of various end-user applications such as Microsoft Office, Google Workspace, point-of-sale systems, printing, and more.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Travel to clinic locations for troubleshooting and/or software and hardware installations.
- Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary.
- Responsible for deploying standardized setup for PCs, printers, and communication systems. Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating systems, software installation, and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
- Consult with IT management on problems found and possible solutions. Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
- Document all service calls and work history using the Help Desk.
- Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
- Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
- Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
- Other duties as assigned by management.