IT Freshers for Service Desk Management|| Bangalore
Description
Title: Service Desk Management Executive (Voice)
Industry: IT Service Desk / Customer Support / Voice Process
Job Description:
We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.
Key Responsibilities:
Manage one or more customer service or service desk functions
Act as the primary point of contact for users reporting issues, requesting information, access, or other services
Provide customer support through voice, digital, self-service, and automated channels
Ensure timely issue resolution in line with SLA and process guidelines
Deliver excellent customer service and maintain service quality standards
Requirements
Experience:
Technical graduate freshers are eligible
Education:
Graduation is mandatory
IT graduates preferred with basic troubleshooting knowledge
Language Requirement:
Excellent verbal communication skills
Proper email etiquette
No MTI (Mother Tongue Influence)
Other Requirements:
Strong problem-solving and analytical skills
Excellent customer service skills
Willingness to work in night shifts
Work From Office only
Other details regarding this job:
· Location: Bangalore (Work From Office only)
· Age Criteria: Open /
As per company policy
· Gender: Male
& Female candidates can apply
· Eligibility: Graduation is mandatory/ IT graduates preferred
· Graduating Year: Any year of pass-out (No restriction)
· Shift: Night
shifts
· Payroll: Direct
payroll of the company (MNC)
· Communication: Excellent verbal English communication required
· Proper
email etiquette is mandatory
· No Mother
Tongue Influence (MTI)
· Salary: Upto ₹25,000
CTC Maximum salary for technical graduate freshers
· Relocation: Relocation is not available.
Benefits
Salary: Upto ₹25,000 CTC Maximum salary for technical graduate freshers
Both-way cab facility
Provident Fund (PF)
Employee State Insurance (ESI)
Opportunity to work with a leading MNC