IT Generalist Supervisor

Hours: 8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and may exceed 40 hours in some weeks

Location: Headquarters 3035 SW Topeka Blvd.

Topeka, KS 66611

Role: This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365.

Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.

Apply: www.corefirstbank.com/careers

Essential Functions & Responsibilities:

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Performs on-site and remote technical support.
• Maintains excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Interfaces with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Ability to be on call.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.