IT Governance and PMO Manager

About the role

The IT Governance & PMO Manager is responsible for establishing, implementing, and sustaining enterprise wide IT governance frameworks that ensure alignment between IT strategy and business objectives. This role oversees IT risk management, compliance, policy governance, service management governance, and vendor governance. Additionally, the position leads the Project Management Office (PMO), providing project and portfolio governance across all technology initiatives. The ideal candidate is a strategic leader capable of driving operational excellence, regulatory compliance, and enterprise transformation within a fast-growing entertainment organization.

What you will do

1. IT Governance

• Develop, implement, and maintain IT governance frameworks (COBIT, ITIL, ISO)

• Align IT strategy with organizational goals and business priorities

• Define, monitor, and report IT performance metrics and KPIs

• Ensure compliance with regulatory requirements, internal policies, and industry standards

• Oversee IT risk management processes including identification, assessment, mitigation, and monitoring

• Collaborate with cybersecurity, audit, and compliance teams to implement and validate IT controls

• Manage IT policies, standards, and procedures across the organization

• Establish and maintain project governance processes, methodologies, and standards

• Manage project intake, prioritization, and resource alignment

• Develop governance dashboards, KPI reporting, and performance scorecards

• Support internal and external audits related to IT systems and processes

• Drive continuous improvement initiatives for IT governance and service management

• Provide leadership and guidance to IT teams and stakeholders on governance practices

• Perform other duties as assigned by executive leadership

2. Project & Portfolio Governance (PMO)

• Establish and maintain project governance processes, methodologies, and standards

• Manage project intake, prioritization, and resource alignment

• Facilitate steering committee governance and executive decision-making

• Track project portfolio health, status, risks, issues, and dependencies

• Develop executive-level portfolio dashboards and reporting

• Support stage-gate reviews, investment governance, and project approval processes

3. IT Service Management Governance

• Establish governance processes for Incident, Problem, Change, Request, and Asset Management

• Define and monitor SLA, KPI, and service performance reporting

• Support service catalog governance and drive continuous improvement initiatives

4. Policy, Standards, and Control Management

• Own and manage the IT policy governance program

• Coordinate policy creation, review, publication, and annual certification cycles

• Manage policy exception processes and documentation

• Ensure alignment between policies, standards, and control requirements

5. Vendor Governance

• Support vendor governance processes, performance reviews, and SLA monitoring

• Assist with vendor risk assessments and contract governance

• Maintain vendor governance documentation, scorecards, and reporting.

6. Audit and Compliance Management

• Coordinate audit remediation activities and corrective action plans

• Track audit findings, evidence collection, and compliance documentation

• Support internal and external audits across IT systems and processes

• Assist with SOX and other regulatory compliance initiatives

7. Executive Reporting and Governance Metrics

• Develop governance dashboards, KPI reporting, and performance scorecards

• Prepare executive-level governance, risk, audit, and portfolio reporting

• Support leadership decision-making through governance analytics and insights

8. Data Governance

• Support development of data governance standards, ownership models, and stewardship processes

• Assist with master data governance, data quality initiatives, and metadata management

• Partner with Data & Analytics teams to improve governance maturity and reporting capabilities

What you bring

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (Master's degree preferred)

• 5+ years of experience in IT governance, IT risk management, IT compliance, PMO, or related roles

• Deep knowledge of and proven experience in implementing governance frameworks (COBIT, ITIL, ISO 27001)

• Experience with and knowledge of regulatory requirements (SOX, GDPR, HIPAA, or similar)

• Demonstrated experience in IT audit, risk assessments, and control frameworks

• Experience leading and/or collaborating with cross-functional teams (security, legal, compliance, business units) and enterprise initiatives

• Strong understanding of enterprise IT environments, infrastructure, cloud, and security principles

• Experience with governance tools, risk management platforms, and reporting systems

• Familiarity with cybersecurity principles and standards

• Strong data analysis and KPI reporting capabilities

• Excellent stakeholder management and communication skills

• Strong decision-making and problem-solving abilities

• Ability to align IT initiatives with business strategy

• Strategic thinking with a focus on continuous improvement

• Strong organizational and project management skills

• High attention to detail and accountability

• Ability to influence and guide senior leadership

• Strong analytical and critical thinking capabilities

• Ability to work independently and collaboratively

• Experience with process improvement initiatives or automation projects

• Knowledge of internal controls and audit requirements

• Continuous improvement mindset with a proactive approach to identifying operational efficiencies