IT Hardware & Deployment Specialist

Job Duties and Responsibilities

Hardware Installation & Repair

• Diagnose and repair desktop and laptop hardware issues, including:
  Motherboard faults
  Power supply failures
  RAM, SSD/HDD replacement
  CPU cooling systems
  GPU and expansion cards
  Laptop screen, keyboard, battery, and charging port repairs
• Perform component-level troubleshooting and part replacements.
• Conduct preventive maintenance to extend hardware lifespan.
• Assemble and deploy new workstations and hardware equipment.

Network Equipment Support

• Install, configure, and troubleshoot:
  Routers
  Switches
  Access Points
  Structured cabling
  Patch panels
• Diagnose network connectivity issues (LAN/WAN).
• Perform cable tracing, crimping, and termination (Cat5e/Cat6).
• Coordinate with network administrators for escalated concerns.

IT Support & Troubleshooting

• Provide onsite and remote technical support for end users.
• Troubleshoot OS-related issues (Windows preferred).
• Install and configure operating systems, drivers, and essential software.
• Manage hardware imaging and workstation setup.
• Document incidents, root causes, and resolution steps.

Asset & Infrastructure Management

• Maintain accurate inventory of IT assets and spare parts.
• Recommend hardware replacements and upgrades.
• Ensure proper cable management and equipment organization.
• Assist in server room maintenance and environmental monitoring.

Operational Continuity

• Respond quickly to hardware failures to minimize business disruption.
• Escalate critical infrastructure issues appropriately.
• Support new hire workstation setups and office expansions.
• Follow IT security and compliance standards.

Judgment & Work Approach

• Able to independently diagnose and resolve technical issues.
• Knows when to escalate complex infrastructure problems.
• Balances speed and quality in repairs.
• Demonstrates ownership of assigned technical concerns.
• Maintains professional communication with internal stakeholders.

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Minimum 2–3 years hands-on experience in hardware repair and network troubleshooting.
• The ideal candidate should have proven experience in:
• Diagnosing and repairing motherboards
• Troubleshooting laptop and desktop hardware at the component level
• Configuring and troubleshooting network devices
• Installing structured cabling and setting up physical IT infrastructure
• Possess a strong understanding of computer architecture and networking fundamentals
• Have practical experience in installing and configuring Windows operating systems
• Be capable of reading and interpreting technical manuals, diagrams, and schematics

Preferred Qualifications

• Experience in BPO Healthcare or corporate IT environment.
• Familiarity with basic server hardware troubleshooting.
• Knowledge of IT asset management systems.
• Basic understanding of cybersecurity best practices.
• CompTIA A+, Network+, or similar certifications.

Preferred Competencies

• Hardware Diagnostics & Repair
• Network Troubleshooting
• Root Cause Analysis
• Technical Documentation
• Attention to Detail
• Time Management
• Customer-Oriented Mindset
• Problem-Solving Under Pressure
• Preventive Maintenance Discipline