IT Hardware Support Engineer

Job Description:

Provide IT hardware service and support on desktops, laptops and printers for end users and corporate customers. This includes, but not limited to breakfix, installation, deployment, relocation and ad-hoc projects.
Provide timely update to customers on service appointment, service status till closure of the services incidents.
Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
Timely escalation to supervisor on customers’ satisfaction issues and technical challenges
Timely, Proper and accurate accounting of parts. This includes but not limited.
Should the Company require to compensate customers on misuse, discrepant or damage parts due to negligence of staff, the company reserves the right to seek reimbursement for such mishandling.
Adhere to coding guideline and diagnostic compliance set forward by company from time-to-time.
Ensuring BFT and SLA are met.
Other adhoc duties as assigned

Requirement:

See also