IT Hardware Support Technician
- 7x24x365 Support
- Perform physical site planning for all computer equipment to be installed or de-installed
- Coordinate floor space and electrical power requirements between departments
- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
- Maintain CMDB and perform audits
- Coordinate vendor hardware and circuit installations
- Support/perform hardware break/fix activities
- Assist vendors with hardware problem determination
- Vendor management escalation and escort when applicable
- Provide off hours facility engineering support
- Provide internal and external audit support
- Attend internal and client meetings to provide support for hardware related inquiries
- Support all physical transitions including organic and new business
- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
Primary duties and responsibilities include, but are not limited to:
- Installing hardware in the data center
- Maintaining hardware related output queues (incident, service request, change)
- Basic troubleshooting (incident management) of hardware related problems
- Follow all data center and hardware related processes and procedures
- Assist in maintaining CMDB and hardware inventory for Site Services
- Provide shipping & receiving support, assist other team members
- Vendor management at the site – escalations, escort, assistance in troubleshooting
60% Installation of hardware
30% Incident management
10% CMDB Maintenance, shipping/receiving
Pay and Benefits:
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company