IT Help Desk Analyst
Palmer College of Chiropractic is looking for an IT Help Desk Analyst!
The Help Desk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.
ORGANIZATIONAL RELATIONSHIPS
- Responsible to the Lead Helpdesk Analyst with support responsibility to all other departments and college personnel as necessary.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Maintain, analyze and repair hardware and software systems.
- Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.
- Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.
- Set up and configure new systems, new applications and assist in the management of all the College’s current application upgrades.
- Coordinates activities in support of user training and assistance requests for all programs.
- Trains users in learning new College provided applications and assists in problem-solving for applications issues.
- Maintains records, logs and reports of assistance.
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
- Tests new software applications and recommends purchases where required.
- Update the Knowledge Base with solutions as appropriate.
- Perform other duties as assigned.