IT Help Desk / Assets Officer
Requirement for Infrastructure Team
For IT Help Desk / Assets Officer
Key Responsibilities:
· End-User Technical Support
o Receive and handle incidents and service requests via ticketing system, email, or phone.
o Perform basic troubleshooting for laptops, desktops, and peripherals.
o Support Windows, macOS, Linux, Android operating systems at a basic level.
o Assist with user onboarding and offboarding activities.
o Maintain accurate IT asset inventory records.
o Support corporate email systems (e.g., Microsoft 365).
· Incident Escalation & Documentation
o Escalate unresolved issues to Level 2 or Level 3 teams.
o Document troubleshooting steps and resolutions in the ticketing system.
o Contribute to knowledge base and basic IT documentation
Requirements:
Required Qualifications:
· Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
· 0–2 years of experience in IT Help Desk or Technical Support / Fresh Graduate Welcome.
· Basic Understanding
o Computer hardware and operating systems (Windows/Linux/MacOS/Android).
o Networking fundamentals (IP address, DNS, internet connectivity, Wireless).
o Email systems and user account management.
o MDM Concept
Soft Skills:
Strong analytical and problem-solving skills.
Effective verbal and written communication.
High attention to detail and ability to document clearly.
Ability to work independently and as part of a collaborative team.