IT Help Desk-Call Center

LIVES LOCAL AND IN PERSON INTERVIEW REQUIRED.

Job duties may include direct, in person support when users come to the Service Desk (walk up service).

Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Requires excellent customer service skills in person, over the phone and via email.

Skill required : Active Directory, DOS, Mac OS, Microsoft Office, Windows 9x/2000/XP/NT/Vista/7, customer service

Thanks & Regards

Vikas Kumar

vikas.kumar(@)360itpro.com