IT Help Desk Engineer (12 Months Contract)

<div><span style="font-size:14px;"><b>IT Help Desk Engineer (12 months contract)</b></span></div><div><span style="font-size:14px;"><br /></span></div><div><span style="font-size:14px;"><b>Job Purpose</b></span></div><div><span style="font-size:14px;"><b><br /></b></span></div><div><span style="font-size:14px;">Looking for Highly skilled, motivated, strong communication skills, technical proficiency, and the ability to work well under pressure to assist users and maintain IT infrastructure effectively. The specific responsibilities may evolve as technology and the organization's needs change.</span></div><div><span style="font-size:14px;"><br /></span></div><div><span style="font-size:14px;"><b>Main Responsibilities</b></span></div><div><span style="font-size:14px;"><b><br /></b></span></div><ul><li><span style="font-size:14px;">Provide end user support, offering effective solutions to technical issues including hardware and software.</span></li><li><span style="font-size:14px;">Troubleshoot hardware and software problems and network issues and deliver technical assistance.</span></li><li><span style="font-size:14px;">Provide technical assistance to users(employees) with common IT tasks.</span></li><li><span style="font-size:14px;">Assist in software and hardware support (Windows, MacOS and Linux), including installations, configurations, and updates.</span></li><li><span style="font-size:14px;">Provide network support, ensuring the network resources (Wi-Fi, wired connections) are accessible and functioning correctly.</span></li><li><span style="font-size:14px;">Monitor and enhance security measures to protect systems and data against malware, phishing, and data breaches.</span></li><li><span style="font-size:14px;">Maintain documentation of IT processes and common issues and their resolutions/troubleshooting steps.</span></li><li><span style="font-size:14px;">Offer remote support to users, resolving issues effectively and efficiently.</span></li><li><span style="font-size:14px;">Manage IT assets, including tracking inventory and optimizing resource allocation.</span></li><li><span style="font-size:14px;">Ensure software updates and patches are applied promptly and systematically.</span></li><li><span style="font-size:14px;">Manage user accounts, permissions, and access controls.</span></li><li><span style="font-size:14px;">Monitor IT systems, generate reports and address performance issues.</span></li><li><span style="font-size:14px;">Ensure compliance and IT policies, procedures, and relevant regulations are met. </span></li></ul><div><span style="font-size:14px;"><b><br /></b></span></div><div><span style="font-size:14px;"><b>Required Background </b></span></div><div><span style="font-size:14px;"><br /></span></div><ul><li><span style="font-size:14px;">Bachelor’s degree in computer science, Information Technology, Computer Engineering, or Information Systems is preferred.</span></li><li><span style="font-size:14px;">Experience in IT support, helpdesk, or a similar role would be an added advantage.</span></li><li><span style="font-size:14px;">Flexibility and willingness to handle fast paced, dynamic work environment.</span></li><li><span style="font-size:14px;">Additional industry recognized certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, CISSP, AWS Certified Solutions Architect and Azure would be an added advantage.</span></li><li><span style="font-size:14px;">The candidate should be willing and able to work a 9-hour shift covering the period from 9.00am to 9.00pm.</span></li></ul>