IT Help Desk

• Provide first-line technical support to employees and resolve hardware and software issues.

• Install, configure, and maintain computers, printers, network devices, and other IT equipment.

• Support user accounts, email, system access, and basic IT permissions.

• Troubleshoot operating systems, applications, network connectivity, and peripheral devices.

• Monitor and maintain IT equipment and report technical issues when required.

• Assist with IT asset management and maintain accurate records of company devices and equipment.

• Support onboarding and offboarding activities, including preparing and collecting IT equipment and user access.

• Assist the IT team with system updates, backups, security measures, and routine maintenance.

• Escalate complex technical issues to the IT Director or relevant technical team.

• Follow company IT policies, security procedures, and data protection requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• 1–3 years of experience in IT support or a similar role.

• Good knowledge of computer hardware, operating systems, networks, and technical troubleshooting.

• Experience in providing technical support to users and resolving hardware and software issues.

• Good understanding of Windows, Microsoft Office, and basic networking.

•Experience with IT asset management and user account administration is preferred.