IT Help Desk Executive
Summary
Coordinates day-to-day IT support operations: registering and tracking help desk tickets to SLA, running IT procurement and vendor management (quotes, POs, AMCs, repairs), and maintaining asset registers and documentation. Works mainly with ticketing tools, MS Excel/Google Sheets, and IT hardware.
Key Responsibilities
Ticket Management: Register, prioritize, and allocate IT support tickets to
engineers; continuously follow up until resolution and closure, ensuring SLA
compliance.
IT Procurement: Manage the end-to-end procurement lifecycle, including
purchase requests, vendor quotations, comparative statements, approvals,
purchase orders, delivery, and invoice coordination.
Vendor Management: Coordinate with IT vendors for quotations, service
requests, repairs, warranty claims, AMC renewals, and timely delivery of IT
products and services.
IT Asset Management: Maintain the asset register and coordinate asset
issuance to new joiners, asset returns from exiting employees, and inventory
verification.
Reporting & Documentation: Maintain ticket reports, procurement records,
vendor details, purchase documentation, and asset handover records.
Required Skills
3–5 years of experience in IT helpdesk coordination, procurement, or vendor
management.
Knowledge of ticketing tools, MS Excel/Google Sheets, and IT hardware.
Strong communication, coordination, follow-up, and documentation skills.