IT Help Desk
- Advising systematic know-how of procedures, operations, and work instructions
- Checking systems and equipment for substandard performance or malfunctioning
- Fixing systems and equipment problems
- Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
- Good knowledge of backup software like Synology
- Good knowledge about Office 365
- Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
- Good Knowledge ins Active Directory Management, DNS & DHCP
- Identifying performance problems and malfunctions
- Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
- Managing routine preventive procedures; maintaining and monitoring network security
- Analyzing and resolving faults
- Monitoring network environments and proactively maintain infrastructure to prevent failures
- Updating process, procedure, and other documentation
- Log and follow-up issues with Vendors
- Perform health system checks on areas of responsibility
- Mapping client's requirements and liaise with Group IT
- Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
- Ensured adherence to the SLA within the network
- Responsible for monitoring and tracking IT assets
- Deep System and Storage management understanding.
- Network Management understanding.
- Familiarity with ITIL and its applications.
- Work with reports, root cause analysis.
- Maintain documentation
- Vendor negotiation
- Maintain system and storage.
- Maintain and ensure network operations.
- Monitor vendor SLAs.
- Work with vendors for solution and their support.
Bachelor of Computer Engineering or equivalent.
Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.