IT Help Desk Intern
The Opportunity
Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.
The Role
- Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
- Provide printing support for all sites.
- Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
- Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
- Provides and delegates tasks as it relates to workloads.
- Works with suppliers to deliver a better experience at all sites.
- Provides after hours on call support as required on a rotational basis.
- Helps co-ordinate and maintain quality standards
- Adheres to IT Services Policies, Procedures and Guidelines
- Supports organisational change
- Other duties as required
The Candidate
- currently enrolled in a post-secondary program
- This role is required to be a co-op placement position
• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);
• Bilingual in English and French is a definite asset
• Knowledge of User Account Management;
• Knowledge of Incident and Request Management;
• Excellent analytical, troubleshooting and communication skills;
• iPhones, Android devices and Tablets support
The Company
Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.
Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.
Highlights include:
- Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
- Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
- Health Spending Account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
- Award-Winning Health and Wellness Program.
\\ Together we get more done.