It Help Desk - INTL Colombia

Job Description Insight Global is seeking an IT Help Desk Technician to provide exceptional technical support to internal users while delivering a high level of customer service. This role will serve as a primary point of contact for resolving hardware, software, and operational issues through phone, chat, and email support. The technician will manage and prioritize help desk tickets based on urgency, ensure timely resolution within established service level agreements, and escalate complex iss…