IT Help Desk Specialist

Location: Remote — LATAM (ARG).
Work Schedule: 9:00 AM – 6:00 PM Eastern Time, providing coverage for U.S. West Coast and East Coast users
Salary / Rate: To be confirmed
English: C2 / Fluent English
Position: Full-time

🚀 About the Position

We are looking for an IT Help Desk Specialist to provide day-to-day technical support to users across the organization.

The role will focus on resolving IT support tickets, troubleshooting Microsoft Windows and Outlook issues, assisting users with passwords and permissions, and providing support related to servers.

This is a customer-facing position, so the ability to communicate clearly with users, understand their issues, and provide effective and timely resolutions is essential.

The position requires coverage across U.S. time zones, including users on the West Coast and East Coast.

🧠 Responsibilities

• Provide first-line IT support to users.
• Receive, troubleshoot, and resolve IT support tickets.
• Troubleshoot issues related to Microsoft Windows.
• Troubleshoot Microsoft Outlook and email-related issues.
• Assist users with password and account access issues.
• Manage and troubleshoot user permissions and access.
• Provide support for server-related issues.
• Follow up on tickets and ensure issues are resolved effectively.
• Communicate directly with users and provide clear technical assistance.
• Escalate issues when additional technical expertise is required.

🛠 Requirements

• Professional experience in an IT Help Desk or IT Support role.
• Hands-on experience with Microsoft Windows.
• Experience troubleshooting Microsoft Outlook.
• Experience with user passwords, accounts, permissions, and access.
• Experience providing support related to servers.
• Experience working with IT ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Customer-facing IT support experience.
• C2-level English, both written and spoken.
• Strong communication and customer-service skills.
• Availability to work 9:00 AM – 6:00 PM Eastern Time.

🎯 Ideal Profile

The ideal candidate is a customer-oriented IT support professional who is comfortable working directly with users and taking ownership of issues through resolution.

They should have practical experience in Microsoft/Windows environments, Outlook, user access and permissions, passwords, ticket management, and server-related support.

Strong English communication and a resolution-oriented mindset are essential for success in the role.