IT Help Desk

Position Title: PC Technician / IT Helpdesk

Department: IT

Supervisor Title: IT Supervisor

Summary

While upholding the Star Valley Health mission, vision and values this key position provides primary technical support for internal employees. Provides end-user training and performs other related duties as assigned. This is an “at will” position.

Job Duties

· Process IT trouble tickets in a timely and accurate manner.

· Serve as the first point of contact for customers seeking technical assistance over the phone or email.

· Works with employees to clearly identify and resolve hardware, software, and service related problems.

· Resolves and/or escalates employee problems or system wide problems in a timely manner.

· Trains employees on software applications, systems, and services.

· Setup new employee accounts and provide training

· Maintains systems support, and archiving procedures, performs daily server tape backups.

· Install, test and configure new workstations, peripheral equipment and software.

· Documents and maintains the company’s software and computer hardware inventories.

· Schedules and performs routine maintenance equipment activities, minimizing impact to end-users.

· Assists in research, application and recommendation of new technologies and products.

· Participate in IT on-call schedule

· Performs other duties and responsibilities as assigned by supervisor.