IT Help Desk Supervisor
Job Title: IT Help Desk Supervisor
Location: Bismarck, ND or Fargo, ND
Employment Type: Full-Time
About Us
At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.
What You’ll Do
The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.
What We’re Looking For
- Demonstrated leadership and management skills
- Excellent verbal and written communication skills
- Ability to identify and resolve computer system malfunctions and operations problems
- Ability to work a flexible schedule and travel as required
Background & Experience
Associate's degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Why Join Us
- People-first culture with real responsibility
- An innovative approach to banking
- Development opportunities for continual growth
- Competitive Pay and a Comprehensive Benefits Program
- Incentive Compensation Plan
Ready to make a difference?
Apply now and bring your best to Cornerstone Bank.
Pre-employment background and credit screening are required for this position.
EOE, Including Disability/Vets