IT Help Desk Support

The Help Desk Technician will provide friendly customer support to end users for PC applications and hardware to diagnose problems and optimize resolutions for the best end-user experience. The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure.

Duty	Percent of Time
Endpoint Support Provide effective customer service and technical support for end-users Install computer peripherals, hardware, and software for end-users	60%
Ticket Management and Availability Document, track, and monitor requests Participate in on call rotation and after-hours maintenance windows as required	10%
Technical Troubleshooting Run diagnostic programs, isolate problems, and implement solutions	15%
Documentation Write training manuals Create knowledge base articles	10%
Other duties as assigned Perform additional responsibilities as assigned in support of departmental operations.	5%

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IT Help Desk Support

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