IT Help Desk Support Engineer

Duties & Responsibilities

Help Desk Support – 60%

PC Support, including software & hardware
Support IT Related hardware, which includes Printer / Scanner / Fax / Telephone and etc.
User account management, which includes AD account / Internal application account

Basic Network Support – 20%

Others – 10%

Human Resources / Administrative – 5%

Annual Goals are co-developed and pursued.
Department information systems, records, reports and metrics are accurate and generated on time
Company policy is followed regarding all safety, environmental, quality and ergonomic requirements.
Company Technology Control Plan, IP protection and Export Compliance requirements are understood and properly followed.
Relevant SOX, IT and Quality procedures are understood and properly executed.
Responsible for maintaining a quality work environment.
Maintains a positive attitude and is cooperative in working with others.
Adapts readily to changes in work caused by new requirements and/or situations.
A high standard of ethics, professionalism, competence, and quality is established and maintained.
Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results.

Special Assignments – 5%

Report on projects and make recommendations to upper Management.

Qualification & Requirements

Bachelor or above.
2-years help desk working experience in 100+ network points environment would be an advantage.
Familiar with windows OS system
Familiar with windows AD;
Basic hardware knowledge for PC / Printer / Telephone etc.
Basic network knowledge
Working experience of service desk system would be an advantage.
Working experience of Data backup would be an advantage.
Working experience of Anti-Virus would be an advantage.
Working experience of coding would be an advantage.
Experience with problem analysis and resolution.
Demonstrated ability to achieve results independently or working with others.
Ability to recommend and implement improvements.
Excellent interpersonal and communication skills.
Experience with networked PC based computer systems.

Skills & Other Requirements

Ability to read and write in English, ability to speak English would be an advantage.
Demonstrated ability to achieve results independently or working with others.
Excellent interpersonal and communication skills.
Ability to handle multiple priorities involving external and internal priorities.
Handle special assignments promptly and professionally.
Ability to handle multiple priorities involving external and internal priorities.
Ability to excel in a cross-organizational, cross cultural, global team environment.
Handle special assignments promptly and professionally.
Set a high standard of ethics, professionalism, leadership, and competency.

Demonstrates and promotes the Coherent Worldwide “ICARE” values.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

See also