IT Help Desk Support - Part Time

We are seeking a customer-focused IT Help Desk Support - Part Time to provide front-line technology support to staff across the Perot Museum. Reporting to the Director of IT and working closely with the rest of the IT department for day-to-day direction and escalation, this part-time role serves as the first point of contact for day-to-day technology issues including desktop, device, and general SaaS support ensuring staff across all departments can rely on their technology to do their jobs.

This role is ideal for someone early in their IT career who enjoys hands-on problem solving and direct interaction with people, and who is looking to build a foundation in systems administration and infrastructure support. The schedule may include evenings, weekends, and holidays consistent with the museum's operating schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Service Desk & Ticket Management

• Serve as the first point of contact for day-to-day technology support requests from all staff.

• Follow established procedures for incident intake, triage, and escalation to appropriate team members.

Desktop & Device Support

• Provide hands-on troubleshooting for desktops, laptops, mobile devices, printers, and desk phones.

• Assist with the setup, configuration, and deployment of hardware for staff.

• Support basic software installation and configuration following department guidelines.

Point-of-Sale & Business Systems Support

• Provide front-line support for point-of-sale (POS) systems used in guest-services.

• Assist staff with basic issues in the donor/CRM database and ticketing platform, escalating configuration or data issues as needed.

Account & Access Support

• Assist with account setup, password resets, and basic access requests.

• Support onboarding and offboarding tasks including device provisioning and return.

Documentation & Inventory

• Maintain accurate records of support requests, resolutions, and recurring issues.

• Assist with tracking IT equipment inventory as devices are deployed, moved, or retired.

Supervisory Responsibilites: None.