IT Help Desk & Support Staff - JAKARTA (Head Office)

URGENTLY REQUIRED

PT. Hexindo Adiperkasa Tbk is the trustworthy sole distributor of Hitachi heavy equipment and component brands in Indonesia. Hexindo has always been committed to expanding products and services by implementing a one-stop service approach to offering heavy equipment solutions according to customer specifications.

Why join us?

For Hexindo, employees are the most critical assets as we continue to create maximum sustainable value. We’ve created a high-performance culture that emphasizes diversity, innovation, and growth, and this ultimately enables their development. All our employees are treated equally regardless of their country of origin, race, gender, religion, and age. We work hard to establish various programs to attract and retain talented people and develop their knowledge, skills, and loyalty at all levels and, by doing so, provide a future for the company.

As a professional, you’ll find you have a wider sphere of influence and more freedom than elsewhere. So, you’ll be able to broaden or deepen your existing job responsibilities as well as progress upwards.

We are seeking great people to support and enhance our position as a great company in the heavy equipment industry for the position of:

IT Help Desk & Support Staff

(Code: IT Help Desk Staff –IT Maintenance Dept.)

Duties & Responsibilities:

· To support IT Help Desk Process and End User IT Help Desk Data Submission.

· To support all IT system applications.

· To conduct IT general support (hardware, software, network & security).

· To support client computer installation.

· To support client computer troubleshooting.

· To manage IT Workshop room.

· To support other related jobs as needed.

Qualification:

· Minimum Diploma or Bachelor’s degree majoring Informatics System/ IT/Computer Engineering/ Accounting Information Systems or any related major.

· Experienced at least 2 (two) years related to IT Helpdesk, Desktop Support, IT Infrastructure Support, Technical Support, Field Support Engineer and IT Asset Management.

· Experienced to support users in a multi-location environment is preferred.

· Experience for managing IT Asset Management Software.

· Experienced with ticketing systems and SLA management is an advantage.

· Experienced with PC/Laptop deployment and troubleshooting, Hardware diagnosis and replacement, Asset Inventory Management, Software installation and configuration.

· Posses Basic knowledge of: LAN/WAN Networking,TCP/IP, DNS, DHCP,Wi-Fi Troubleshooting, Printer and Peripheral Support

· Familiar with: Intune / Endpoint Management, Mobile Device Management (MDM), Antivirus and Endpoint Security Solutions, VPN and Remote Access Support, Windows 10/11 Administration, Microsoft 365 (Outlook, Teams, OneDrive, Share Point), Active Directory / Microsoft Entra ID, User Account Management and Group Policy (basic level).

· Certified with (optional): Microsoft 365 Certified Fundamentals (MS-900), Microsoft Certified: Endpoint Administrator Associate (MD-102),CompTIA A+, ITIL Foundation, CompTIA Network+, Google IT Support Professional Certificate (optional).

· Good analitycal and problem solving skills.

· Mature, independent, communicative, outgoing, target-oriented & well-adjusted.

· Strong analytical and problem-solving abilities.

· Strong customer service orientation.

· Good communication and interpersonal skills.

· Ability to explain technical issues in simple business language.

· Strong troubleshooting and analytical skills.

· Proactive and service-minded attitude.

· Ability to work under pressure and manage multiple requests.

· Teamwork and collaboration skills.

· High integrity and accountability.

· Self-driven and able to manage multiple priorities.

· Good communication in English is a must (spoken & written).

· Work location: JIEP Pulo Gadung – East of Jakarta

All information received will be kept strictly confidential.