IT Help Desk Technician

Job Title: IT Help Desk Technician Location: Dimondale as well Lansing, MI, (Hybrid)- O nsite from day 1, two days a week Position Type: Contract Interview Mode : In person interviews will be conducted in Dimondale as well Lansing. Responsibilities Answer incoming calls and emails, meeting identified response standards. Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system. Monitor open cases for resolution within established timeframes and escala…