On-Site IT Help Desk Technician
Summary
Full-time, on-site IT Help Desk Technician at Putnam County Hospital in Greencastle, IN. Day to day involves fielding hardware/software support calls, provisioning accounts and MFA via Active Directory/Azure, and troubleshooting Windows, Microsoft Office, printers, VPN/RDP/Citrix remote access, and ticketing systems.
FT IT Help Desk Technician - On site (not remote)
-Experience answering phone calls and emails regarding computer hardware and software problems.
-Understanding of Active Directory, Azure, or Identity Management.
- Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.
-Experience with Microsoft operating systems (i.e. Win10 & Win11).
-Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)
-Experience using remote control tools to troubleshoot computer problems.
-Installation and support of windows based printers and networking support.
-Understanding of VPN, RDP, Citrix and other remote access tools.
-Basic knowledge of Microsoft Exchange email system.
-Hardware diagnostics and software installation/patching.
-Experience with service desk ticketing systems.
-Basic understanding of security best practices regarding IT Infrastructure.
-Be able to escalate complex problems to tier1/Tier2 Engineers