IT Help Desk Technician
Shelly Group IT Help Desk Technician
We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do.
We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.
Sounds exciting? Keep reading...
IT Help Desk Technician
Your Role
As our IT Help Desk Technician, you keep the technology behind Shelly’s fast-moving teams running smoothly. You support colleagues with hardware, software, access, and connectivity issues, maintain internal IT systems, and make sure every new teammate has the right equipment and setup from day one.
• You diagnose and resolve day-to-day technical issues in person and remotely, and escalate complex cases when needed
• You install, configure, update, and maintain laptops, desktops, operating systems, business applications, printers, and other peripherals
• You prepare, issue, and set up equipment and user access for new employees, helping them get up and running from day one
• You collect, reset, and prepare devices for reuse when employees leave or change roles
• You perform preventive hardware maintenance, replace faulty components, and coordinate external repairs when needed
• You maintain accurate IT asset records and keep devices, accessories, licences, and spare equipment organized
• You support the maintenance of internal systems by applying standard configurations, updates, patches, and access permissions
• You log support requests, document solutions, and keep colleagues informed until each issue is resolved
• You help colleagues use company tools securely and efficiently and contribute to practical IT guides and procedures
• You spot recurring issues and suggest improvements that make support faster and everyday work smoother
• You understand computer hardware, operating systems, common business software, and peripheral devices
• You confidently diagnose hardware, software, connectivity, and user-access issues
• You have a good understanding of networks, TCP/IP, Wi-Fi, user accounts, permissions, and endpoint security
• You communicate clearly and patiently with both technical and non-technical colleagues
• You organize your work well, prioritize requests, and follow issues through to resolution
• You stay calm under pressure and approach technical problems with curiosity and a practical mindset
• You pay close attention to detail and handle company equipment and data responsibly
• You have good written and spoken Bulgarian and English
• You bring relevant technical education or equivalent practical experience; industry certifications are a plus
• A welcoming, collaborative team
• Meaningful products and services that people actually use and love.
• Learning opportunities to sharpen your skills • Competitive salary + Performance bonuses
• Modern office in a great location
• Fun team buildings and company events
Lifestyle:
• 26 days of paid annual leave
• Flexible working hours
• Additional health insurance
• Free access to all Shelly devices (yes, you can smarten up your whole home!)
• Multisport Card
• Fully sponsored yearly public transport card
Ready to join the Shelly Revolution?
Let’s build the future of smart living together.
Hit that Apply button — we can’t wait to meet you.
We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.
Sounds exciting? Keep reading...
IT Help Desk Technician
Your Role
As our IT Help Desk Technician, you keep the technology behind Shelly’s fast-moving teams running smoothly. You support colleagues with hardware, software, access, and connectivity issues, maintain internal IT systems, and make sure every new teammate has the right equipment and setup from day one.
Responsibilities
• You act as the first point of contact for colleagues who need help with hardware, software, internal systems, access, or connectivity• You diagnose and resolve day-to-day technical issues in person and remotely, and escalate complex cases when needed
• You install, configure, update, and maintain laptops, desktops, operating systems, business applications, printers, and other peripherals
• You prepare, issue, and set up equipment and user access for new employees, helping them get up and running from day one
• You collect, reset, and prepare devices for reuse when employees leave or change roles
• You perform preventive hardware maintenance, replace faulty components, and coordinate external repairs when needed
• You maintain accurate IT asset records and keep devices, accessories, licences, and spare equipment organized
• You support the maintenance of internal systems by applying standard configurations, updates, patches, and access permissions
• You log support requests, document solutions, and keep colleagues informed until each issue is resolved
• You help colleagues use company tools securely and efficiently and contribute to practical IT guides and procedures
• You spot recurring issues and suggest improvements that make support faster and everyday work smoother
Requirements
• You have previous experience in IT help desk, desktop support, or a similar hands-on technical role• You understand computer hardware, operating systems, common business software, and peripheral devices
• You confidently diagnose hardware, software, connectivity, and user-access issues
• You have a good understanding of networks, TCP/IP, Wi-Fi, user accounts, permissions, and endpoint security
• You communicate clearly and patiently with both technical and non-technical colleagues
• You organize your work well, prioritize requests, and follow issues through to resolution
• You stay calm under pressure and approach technical problems with curiosity and a practical mindset
• You pay close attention to detail and handle company equipment and data responsibly
• You have good written and spoken Bulgarian and English
• You bring relevant technical education or equivalent practical experience; industry certifications are a plus
Benefits
Work:• A welcoming, collaborative team
• Meaningful products and services that people actually use and love.
• Learning opportunities to sharpen your skills • Competitive salary + Performance bonuses
• Modern office in a great location
• Fun team buildings and company events
Lifestyle:
• 26 days of paid annual leave
• Flexible working hours
• Additional health insurance
• Free access to all Shelly devices (yes, you can smarten up your whole home!)
• Multisport Card
• Fully sponsored yearly public transport card
Ready to join the Shelly Revolution?
Let’s build the future of smart living together.
Hit that Apply button — we can’t wait to meet you.