IT Help Desk Technician
About WarrCloud
WarrCloud is the first and only automated platform delivering unparalleled warranty claim results for automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing tech company in the automotive space, then this is the opportunity for you! We are experiencing rapid growth and are seeking an IT Help Desk Technician to join our team.
What You Will Be Doing
As an IT Help Desk Technician, you will be reporting to the IT Manager. You will provide first-level, front-line technical support to internal employees and technical integration support for external customers. You will diagnose, troubleshoot, and resolve software, hardware, network, and VPN connectivity issues. Excellent customer service, written and verbal communication skills, and strong self-initiative will be essential for success in this role. You must possess strong problem-solving and analytical skills, maintain a professional attitude, and effectively manage and prioritize tasks in a fast-paced environment.
Why Join Us?
- 100% Remote opportunity
- Competitive salary + annual bonus
- Stock Options
- Health care, 401k, and other benefits
- Stable / Fast Growing / Exciting company
- Chance to work with first of its kind AI/ML technology
- Awesome company culture!
What You Will be Doing
- Create, monitor, and resolve support tickets within the Jira JTSM ticket management system, escalating to the IT Support Specialist as appropriate.
- Troubleshoot basic network issues, VPN connections, and wireless connectivity for internal staff.
- Implement and support remote access solutions, including site-to-site connectivity.
- Administer user accounts and permissions across Google Workspace and other internal systems.
- Maintain accurate logs of technical events, systemic problems, and corresponding resolutions.
- Drive high customer satisfaction through timely, professional, and clear communication.
- Perform other related IT support duties and special projects as assigned.
Requirements
What You Need for this Position
- High School Diploma, GED Equivalent, or equivalent combination of education and experience.
- 2+ years of professional experience as a Help Desk Technician or IT customer service support role.
- Strong knowledge of computer systems, wireless connectivity, mobile devices, and core IT infrastructure. Windows Operating Systems.
- Demonstrated ability to troubleshoot technical issues and explain complex solutions in a simplified manner.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to manage and prioritize heavy workload and meet deadlines in a fast-paced environment.
- Self-starter who is curious, resourceful, eager to learn, and holds themselves accountable.
- Availability to work nights and weekends on a rotating basis, as needed.
Preferred/Nice to Have
- Knowledge or experience in the automotive industry.
- Experience working with a Dealer Management System (DMS).
- Experience with Google Workspace or ticketing management systems (e.g., Zendesk, Jira).
Additional Information
Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.
Benefits
- 100% Covered Medical
- Unlimited/Flexible PTO Policy
- Stock Options
- 401k with Employer Contribution
- Remote Work Flexibility
- 10 Paid Holidays Per Year
As published by workable · 7 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, What is your desired salary?, Where did you hear of this opportunity?, Are you authorized to work in the US?, I understand that the company does not act as a sponsor for candidates or employees for visa or other immigration programs in order to establish work authorization., Do you currently or will you in the next 3 years require an employer to sponsor you for a visa or other immigration program to allow you to be authorized to work in the United States?, Have you been convicted of a criminal offense in the last 7 years? Answering yes does not necessarily disqualify you., Are you a current employee of WarrCloud?, Are you a former employee of WarrCloud?, What state would you be primarily working out of?, Do you have experience in the automotive industry?, Do you have experience using Google Workspace?, Do you have experience using a Ticket Management System?, Please explain what qualifies you for this position and include related certification, degrees, and/or work experience.
Short answers (1)
- Have you been convicted of a criminal offense in the last 7 years? Answering yes does not necessarily disqualify you.
Pick from a list (3)
- Are you authorized to work in the US?
- Do you have 2 or more years of professional experience in IT support?
- Do you have experience using a Ticket Management System?
Written answers (3)
- Please explain what qualifies you for this position and include related certification, degrees, and/or work experience.
- What state would you be primarily working out of?
- What are your salary expectations?