IT Help Desk

Teton Valley Health is looking for an ITS Help Desk Technician to support the staff of the organization. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, peripherals, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, badge readers, and storage devices. The Computer Technician will be a part of a team of system administrators and report to the IT Director.

Job Description:

· Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations.

· Provide remedial services as required to keep desktop devices in good working order.

· Refresh computers per site as needed and replace older devices at end of life.

· Swap out defective units to maintain continuity of operations

· Knowledge of software installations and image generation (device imaging) procedures.

· Interface with the end user to resolve desktop productivity suite issues.

· Support networked printers as needed by departments.

· Help with regular directory clean-ups.

· Troubleshooting, solving and escalating issues as needed.