IT Help Desk Tier 1 - Arlington Administration

Role: IT Help Desk Tier 1
Reports to: IT Helpdesk Manager
Program: 9012- Housing Development
Department: Admin
Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018
Setting: 100% Onsite
Schedule: Monday - Friday, 8:30am - 5pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Summary:
Responsible for providing Tier 1 technical support, diagnosing and resolving hardware, software, and connectivity issues, and ensuring timely resolution of end-user service requests. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.

Essential Duties and Responsibilities:

Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
Responsible for setting up workstations with computers and necessary peripheral devices.
Responsible for installing and configuring appropriate software and functions according to specifications.
Offer daily operations and systems support to employees in person, via phone, or email.
Troubleshoot hardware and software issues in person, remotely, and via phone.
Verify the functionality of hardware and software components.
Follow up with users to ensure resolution of issues.
Identify and escalate situations requiring urgent attention.
Inform management of recurring problems.
Log all help desk interactions; Track and route problems and requests, and document resolutions.
Redirect problems to the correct resource.
Research questions using available information resources.
Stay current with system information, changes, and updates.
This position will drive to our various locations to serve and assist.

Qualifications:

CompTIA A+ Certification
High School Diploma or GED or Equivalent
Valid CA Driver's license, reliable auto insurance and an acceptable driving record

Preferred Qualifications:

Bachelor's Degree in Computer Science or related field
Familiarity with Microsoft applications
Ability to explain technical problems and solutions to non-technical end-users

Work Environment:

Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day