IT Helpdesk Advisor - Dutch Speaker
Summary
First-line IT helpdesk advisor in Peterborough (office-based) supporting Dutch-speaking external customers by phone and email: logging tickets, troubleshooting basic hardware, software and network issues, and escalating complex cases. Temp-to-perm, 37.5 hrs/week with 7am-7pm shift rotation, full training provided.
Salary: £29,577.6 - 29,577.6 per year
Requirements:- Fluent in Dutch, both written and spoken
- Strong English communication skills
- Excellent customer service and communication skills
- Organised, reliable and methodical approach
- Previous call centre, customer service or technical support experience is beneficial
- Previous IT support experience is advantageous but not essential
- Comfortable troubleshooting basic technical issues
- Confident communicating with customers by telephone and email
- Comfortable working in a fast-paced, team-based environment
- Genuine interest in technology and developing a career in IT support
- Provide first-line IT support to external customers via telephone and email
- Support Dutch-speaking customers professionally and effectively
- Log, track and accurately update support tickets
- Troubleshoot basic hardware, software and network-related issues
- Escalate more complex technical issues where required
- Guide customers through step-by-step technical solutions
- Maintain accurate support documentation and knowledge base records
- Work collaboratively with colleagues within the service desk
- Support continuous improvement across the service desk
- Provide consistently high customer service and build positive client relationships
- Hardware
- Support
- Network
More:
We are partnering with a specialist IT company that is expanding its support team at a modern service office in Peterborough. This temporary-to-permanent role offers 37.5 hours per week, with flexible shift rotation between 7am and 7pm and occasional weekends. The pay rate is £14.22 per hour, with an immediate start. We provide full training and ongoing support, weekly pay, overtime opportunities at time and a half, career progression within a growing IT team, and Temp of the Month reward vouchers.
last updated 41 week of 2026