IT Helpdesk Analyst
Summary
Provide first-line IT support, troubleshooting hardware, software, and network issues for employees via phone, email, or ticketing systems.
Job Summary: An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal disruption to business operations. The role involves troubleshooting, incident management, user support, and maintaining high levels of customer service. Key Responsibilities Provide first-level technical support via phone, email, chat, or ticketing systems. Log, prioritize, and track incid…