IT Helpdesk and Field Engineer

Salary: £30,000 - 34,000 per year Requirements: Previous experience within an IT support or MSP environment Strong 1st and 2nd line support experience Good knowledge of Microsoft Windows 10/11 and Microsoft 365 Basic networking knowledge including routers, DNS and firewall configurations Excellent communication and customer service skills Ability to prioritise workloads and work under pressure Strong troubleshooting and problem-solving skills Good attention to detail and ticket documentation Fu…