IT Helpdesk
Posted
Summary
An IT helpdesk role at AutoInc's Amarillo, TX office: supporting internal employees by responding to phone, email, and ticket requests, fixing hardware, software, printer, and network issues, setting up computers and user accounts, and escalating complex problems to senior IT staff.
Job Description
Provides technical support to employees and help resolve hardware, software, and network issues. The ideal candidate is customer-focused, organized, and able to explain technical information clearly.
Responsibilities
- Respond to help desk requests by phone, email, or ticketing system.
- Diagnose and resolve basic computer, software, printer, and network problems.
- Set up and maintain computers, user accounts, and other technology equipment.
- Document issues, solutions, and support activities.
- Escalate complex problems to senior IT staff when necessary.
- Provide users with basic guidance on systems and security best practices.