IT Helpdesk Engineer (24/7 Shift)
Salary: RM 3,000 – RM 4,500 per month
IT Helpdesk Engineer (24/7 Shift)
Company Overview
We are an IT solutions provider specialising in infrastructure, cybersecurity, and managed services. Our team supports businesses across the region with reliable IT operations and continuous system monitoring.
Role Overview
Kickstart or grow your career in IT support!
We are looking for a passionate IT Helpdesk Engineer to join our 24/7 operations team, providing support, troubleshooting, and ensuring smooth IT experience for our customers.
What You’ll Do
Provide IT support (remote and occasional on-site)
Troubleshoot hardware, software, and basic network issues
Handle incidents and service requests via ticketing system
Monitor systems and ensure timely escalation
Support user account management and basic admin tasks
What We Offer
RM3,000 – RM4,500 per month
Shift allowance (night/weekend)
Performance incentives
Exposure to real-world IT environments and systems
Structured training and hands-on learning opportunities
Career progression into senior support / infrastructure roles
What We’re Looking For
Diploma/Degree in IT or related field
1–3 years IT support / helpdesk experience (fresh grads with internship experience welcome)
Basic knowledge of Windows, Microsoft 365, or networking
Willingness to learn and work in a fast-paced environment
Comfortable with rotating 24/7 shifts
Who Will Enjoy This Role
Candidates who enjoy troubleshooting and solving problems
Individuals looking to build hands-on IT experience quickly
Those open to learning and growing in IT infrastructure and support
Important Note
This role requires rotating shifts (including nights, weekends, and public holidays) as part of 24/7 support operations.
IT Helpdesk Engineer (24/7 Shift)
RM3,000 – RM4,500 + Shift Allowance
Start or grow your IT career with real hands-on experience in a 24/7 support environment. Training + career growth provided.
Job Requirements:
At least 2 Year(s) of working experience in the related field is required for this position.
Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.
Have interests in IT and networking and is curious of 'What caused the problem"
Must be hands-on experience in products including firewalls, Wi-Fi and network appliances
Some understanding of Cloud Computing, Cybersecurity
CCNA certification preferred