IT Helpdesk Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as an IT Helpdesk Engineer at Civica

This is an opportunity to build your IT career in a hands-on support role within a global software company. Based in our Sydney office, you will be closely connected to the business, supporting colleagues with day-to-day technology needs across various areas such as: hardware, software, Microsoft 365, meeting room technology, AV support and general troubleshooting.

You will join Civica’s Enterprise IT team and gain practical exposure to a broad range of support areas, including service desk tickets, onboarding support, device setup, workplace technology and user support. The role provides a solid platform to strengthen your technical knowledge, build confidence and develop your capability in a professional IT environment.

This role is well suited to someone who is proactive, service-focused and keen to keep learning. You will have the opportunity to contribute from day one, work with experienced colleagues and build a strong foundation for your career in IT support.

Requirements

What you will need to be successful in this role

• Previous experience in an IT Helpdesk, Service Desk or IT Support role.
• Strong customer service skills with the ability to support colleagues at all levels of the organisation.
• Experience providing face-to-face, phone and remote technical support.
• Knowledge of Microsoft 365 applications including Outlook, Teams and SharePoint.
• Experience supporting Windows operating systems.
• Understanding of ticket management processes and service level agreements (SLAs).
• Ability to troubleshoot end-user hardware, software and workplace technology issues.
• Strong verbal and written communication skills with the ability to adapt your style to different audiences.
• A collaborative approach and willingness to work as part of a global support team.
• Strong organisational skills with the ability to manage competing priorities effectively.
• Proactive problem-solving skills and a continuous improvement mindset.

Nice to haves:

• Exposure to MacOS environments and device support.

• Understanding of Active Directory and user account administration would be advantageous.
• Exposure to Microsoft Intune, Azure or modern device management tools would be beneficial.
• ITIL certification, training or practical exposure would be highly regarded.

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.