IT Helpdesk Engineer
Provide first-level IT support to users.
Handle and resolve basic desktop, network, and system issues.
Log and update all service requests and incidents.
Follow up with users and provide regular updates.
Escalate unresolved issues to the relevant support team.
Provide good customer service and handle user queries professionally.
Follow standard IT support procedures and escalation guidelines.
Willing to work 12-hour rotating shifts, including day and night shifts.
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