IT Helpdesk

Salary: ₱19,000 – ₱20,000 per month

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and user access issues.

• Log, monitor, and resolve IT incidents and service requests through the ticketing system.

• Troubleshoot desktops, laptops, printers, Microsoft 365, connectivity, and other IT equipment.

• Assist with user onboarding/offboarding, account access, and IT equipment deployment.

• Escalate complex issues to appropriate IT teams or vendors and follow through to resolution.

• Maintain accurate IT documentation, asset records, and troubleshooting procedures.

• Ensure compliance with company IT, security, and service management policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.

• 1–3 years of experience in IT helpdesk, technical support, or desktop support; fresh graduates with relevant experience may be considered.

• Knowledge of Windows, Microsoft 365, basic networking, hardware, and common business applications.

• Familiarity with ticketing systems and Active Directory is an advantage.

• Strong troubleshooting, communication, customer-service, and problem-solving skills.

• Ability to prioritize tasks, work independently, and collaborate with IT teams.

• Willingness to provide onsite support and work beyond regular hours when required.