IT Helpdesk I

About Us:

At Tomball Controls, we specialize in manufacturing custom fuel tanks, custom sound attenuated enclosures, and access platforms for emergency power generators.

We are proud to serve clients across various industries, providing them with high-quality power packaging solutions to meet their specific requirements. With years of experienced team members and a commitment to excellence, we have built a reputation for delivering reliable and durable products on time and within budget.

Job Description:

The Help Desk Level I Technician provides first-level technical support and troubleshooting for end-users, assisting with hardware, software, network, and system-related issues. This role serves as the primary point of contact for IT support requests and is responsible for diagnosing, documenting, and resolving technical problems in a timely and professional manner.

Key Responsibilities:

• Respond to and resolve technical support requests through phone, email, and ticketing systems.
• Troubleshoot and diagnose issues involving desktop computers, laptops, printers, mobile devices, and other IT equipment.
• Provide support for Microsoft Windows, macOS, Microsoft 365, and other commonly used business applications. Assist with network connectivity troubleshooting, including wired and wireless networks, VPN access, and remote connectivity.
• Manage user accounts in Active Directory, including password resets, permissions, and group membership administration.
• Document troubleshooting procedures, solutions, and issue resolutions within the company knowledge base.
• Collaborate with IT team members to resolve technical issues and appropriately escalate complex problems.
• Install, configure, maintain, and support hardware and software in accordance with company standards.
• Participate in IT initiatives, including system upgrades, software deployments, migrations, and infrastructure improvements.
• Ensure compliance with company IT policies, cybersecurity standards, and best practices.