IT Helpdesk Intern
Summary
Provide first-level IT support for an insurance company’s Microsoft 365 migration, including user setup, training, and troubleshooting.
Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?
Are you:
- Passionate about working with people?
- A creative thinker with a positive attitude & outlook?
- A strong dynamic communicator able to collaborate effectively?
- Willing to learn, adapt & grow in a fast paced work environment?
WANT TO MAKE A DIFFERENCE?
This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.
SCOPE OVERVIEW
- Providing first-level IT helpdesk support and assisting with walk-in user requests.
- Supporting M365 migration-related activities, including user setup, guidance, and troubleshooting.
- Assisting in the development and customization of M365 training materials and user guides.
- Coordinating user training sessions and collecting feedback for continuous improvement.
- Supporting user adoption initiatives to drive effective utilization of M365 tools such as Teams, OneDrive, SharePoint, and Copilot (where applicable).
- Assisting with documentation and knowledge base updates.
REQUIREMENTS
- Undergraduate / recently graduated university students
- Strong written and verbal communication skills
- Independent, driven, resourceful and meticulous
- High sense of responsibility and integrity
- Strong interpersonal and analytical skills
- Able to commit at least 3 months or more