IT Helpdesk Intern
Posted
Summary
An intern on Fishbeck's internal IT team in Grand Rapids, MI, providing first-level help desk support — password resets, account access, and troubleshooting of desktops, laptops, printers, and mobile devices — plus hardware/software deployment, ticket documentation, and onboarding/offboarding help. Core technologies: Windows, Microsoft 365, and the company's help desk system.
IT Help Desk Intern
Location: Grand Rapids, MI
Employment Type: Full-Time
For over 70 years Fishbeck has been building. As a 100% employee-owned firm, every team member has a stake in what we build together—our work, our reputation, and our future. Now we need to add a Help Desk Intern to help us keep building.
Working with our IT team, you will provide first-level technical support for hardware, software, and network-related issues to a variety of different departments and staff.
What You’ll Do
- Assist employees with password resets, account access, and IT service requests.
- Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
- Configure and deploy computer hardware and software.
- Assist with inventory management, asset tracking, and equipment setup.
- Document support tickets and resolutions using the organization's help desk system.
- Support onboarding and offboarding activities for employees.
- Collaborate with IT team members on technology projects and system upgrades.
- Maintain excellent customer service and communication with end users.
What We’re Looking For
- Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic knowledge of Windows operating systems and Microsoft 365 applications.
- Understanding of computer hardware, software installation, and troubleshooting concepts.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and work independently.
We are an equal-opportunity employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Build Your Future Here
Please apply for the role, and a member of our Talent Acquisition team (not a bot) will reach out to you. Candidates for this position can reside in the West Michigan market.